Hello!
We are running into an issue lately where our API calls to add product images from a link, are failing. They seem to fail in two distinct ways:
1) No response.
- We are often timing out after 60 seconds of getting no response
2) Failure to connect to provided link
-We have also, less frequently, gotten the following error message:
{"http_status_message":"Unprocessable Entity","http_status_code":"422","server":"nginx","date":"Tue, 17 Jun 2014 19:45:51 GMT","content-type":"application\/json; charset=utf-8","transfer-encoding":"chunked","status":"422 Unprocessable Entity","x-xss-protection":"1; mode=block","x-content-type-options":"nosniff","x-ua-compatible":"chrome=1","x-shopid":"<shop ID>","x-shardid":"0","x-shopify-asset-version":"1","x-shopify-shop-api-call-limit":"2\/40","http_x_shopify_shop_api_call_limit":"2\/40","x-stats-userid":"0","x-stats-apiclientid":"182417","x-stats-apipermissionid":"4752157","x-frame-options":"SAMEORIGIN","x-request-id":"74ee1a56-a02c-47d9-91f0-a0e0b0060dd2"},"response":{"errors":{"image":["An error occurred while trying to download the image: There was a problem connecting to https:\/\/<our domain>.s3.amazonaws.com:443 - SSL_connect SYSCALL returned=5 errno=0 state=SSLv3 read finished A"]}
Yet I'm fairly confidant our provided links work at the time of running. (They work upon my later inspection)
If anybody could provide me with some insight here, it would be very much appreciated!
Thanks,
Alex